Privacy Policy — How ak4 Protects Your Personal Data

Our Commitment to Your Privacy

ak4 is committed to handling your personal information with transparency, integrity, and care.

At ak4, we recognise that the players who trust us with their personal information deserve clear, honest communication about how that information is used. This Privacy Policy sets out in plain English exactly what data we collect, the lawful basis on which we process it, who it may be shared with, and the rights available to you as a user.

This policy should be read alongside our Terms & Conditions and Responsible Gaming page, both of which form part of the overall agreement between you and ak4.

What Data We Collect

ak4 collects only the data necessary to operate a safe, compliant, and personalised gaming experience.

How We Use Your Data

Every piece of data ak4 collects serves a specific, documented purpose.

Full Privacy Policy

The complete formal privacy terms governing your relationship with ak4.

ak4, operating through the domain https://ak4.onl, acts as the data controller in respect of all personal data collected and processed through the platform. For all privacy-related enquiries, users may contact the ak4 data team at [email protected] (plain text only — not a clickable link).

ak4 processes your personal data on the following lawful bases:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions you accepted upon registration, including account creation, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable laws, including identity verification, anti-money-laundering checks, and record-keeping obligations.
• Legitimate interests: Processing carried out for fraud prevention, platform security, and responsible gaming monitoring, where such interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit, informed consent and retain the right to withdraw that consent at any time.

ak4 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In general terms:

• Active account data is retained for the duration of the account relationship and for a period thereafter as required for legal and compliance purposes.
• Transaction records are retained for a minimum period in accordance with applicable financial record-keeping requirements.
• Marketing consent records are retained until consent is withdrawn and for a reasonable period thereafter as evidence of that consent.
• Technical and device logs are retained for a limited period sufficient for security and fraud investigation purposes.

Upon permanent account closure, ak4 will delete or anonymise personal data that is no longer required, subject to any applicable retention obligations.

ak4 does not sell or rent your personal data to third parties. Data may be shared with the following categories of recipients only where necessary and on a strictly limited basis:

• Payment processors: bKash, Nagad, Rocket, Upay, and other supported providers require transaction reference data to process deposits and withdrawals.
• Game technology providers: Third-party game providers including Evolution Gaming, Pragmatic Play, Spribe, Ezugi, NetEnt, and Microgaming may receive anonymised or pseudonymised session data necessary to deliver their games.
• Identity verification services: Where required for age and identity verification, data may be shared with authorised third-party KYC providers.
• Competent authorities: ak4 may disclose personal data where required to do so by law or in response to a valid legal process.

All third-party recipients are required to handle personal data in accordance with applicable data protection standards and are prohibited from using the data for any purpose beyond that for which it was shared.

ak4 employs industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and the ak4 platform, encrypted storage of passwords and sensitive account data, access controls limiting data access to authorised personnel on a need-to-know basis, and regular security reviews and vulnerability assessments.

While ak4 takes all reasonable precautions to safeguard your data, no system is entirely immune to risk. You are responsible for maintaining the confidentiality of your login credentials and should notify us immediately at [email protected] if you suspect any breach of your account security.

ak4 uses the following categories of cookies on the platform:

• Strictly necessary cookies: Required for the platform to function correctly, including session management and security tokens. These cannot be disabled.
• Functional cookies: Used to remember your preferences, such as language and display settings, to improve your experience on return visits.
• Analytics cookies: Used to collect aggregated, anonymised data about how users interact with the platform, enabling us to improve navigation, content, and performance. These are only deployed with your consent.

You may manage or withdraw consent for non-essential cookies at any time through your browser settings. Please be aware that disabling functional or analytics cookies may affect certain features of the ak4 platform.

The ak4 platform serves users primarily located in Bangladesh. Some of our third-party technology partners — including game providers and infrastructure services — may process data in jurisdictions outside Bangladesh. In all such cases, ak4 ensures that appropriate contractual safeguards are in place to maintain a standard of data protection consistent with this Privacy Policy.

ak4 is strictly an adult platform intended for users aged 21 and above. We do not knowingly collect or process personal data relating to individuals under the age of 21. If ak4 becomes aware that a minor has provided personal data on the platform, the relevant account will be suspended immediately, the data will be deleted, and the matter will be escalated in accordance with our safeguarding procedures. If you believe a minor may be using the platform, please contact us immediately at [email protected].

ak4 reserves the right to update or modify this Privacy Policy at any time. Where changes are material, we will provide notice via the platform or by email to the address associated with your account. The date at the top of this page reflects when the policy was most recently updated. Your continued use of the platform following any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

If you have any questions, concerns, or complaints regarding this Privacy Policy or ak4's data processing practices, please contact the support team. The contact address is: [email protected] (plain text — not a clickable link). Support operates on Bangladesh Standard Time (BST, UTC+6) and aims to acknowledge all privacy-related enquiries within five business days.

Your Data Rights

As an ak4 user, you hold specific rights over your personal data. These rights can be exercised by contacting [email protected].